Our Committment to You & Your Pets

The Critter Lady LLC agrees to provide the services stated in this agreement in a reliable, kind, and trustworthy manner. The client waives any claims made against The Critter Lady LLC, and its employees during the pet-sitting assignment except for incidences resulting from the negligence of the Pet sitter. In this instance, The Critter Lady LLC must be notified straight away. The Critter Lady LLC will abide by the Pet Industry standards and regulations at all times to ensure your pet is looked after to the highest possible standards. 

The Critter Lady LLC accepts no responsibility for the security of the premises or loss of personal property if other individuals have access to the home during the term of this agreement. Please inform the pet sitter of any other person with access to your home.

During all assignments, Pet sitting will only be carried out by The Critter Lady LLC owner or employees unless previously arranged with the client. The Critter Lady LLC will not be held liable for any theft or damage to the client's property or any injury to your pets if anyone else has access to the property unless negligence by the pet sitter can be proven. The Critter Lady LLC will not let any dog off his/her lead unless the owner has given written consent in the introduction forms. 

If unforeseen circumstances occur when The Critter Lady LLC cannot attend to your pet's needs due to illness etc, you will be notified straight away and a refund for the missed service will be issued to the original payment method within 7 business days, with receipt of these funds then depending on your financial institution’s policies. The Critter Lady LLC will not be held responsible for any damage sustained by a pet becoming loose and escaping due to a faulty lead/collar or a collar that is not suitably fitted.