A verified payment method must be on file to request services. All services will require a 50% non-refundable deposit due at the time of booking. This total will be processed upon acceptance of the booking, by The Critter Lady LLC. Invoices for remaining balances will be sent out 30 days before the agreed assignment and must be paid in full within 3 days to The Critter Lady LLC. If payment is not remitted by this time, the payment method on file will be charged the balance due. Alternate payment methods may be accepted upon individual arrangement with The Critter Lady LLC.

Two weeks notice must be given for any pet-sitting assignment to be canceled, so the slot can be filled. Anything less will require full payment to The Critter Lady LLC for that booking, as the booking slot may not be filled, accounting for loss of vital income. All cancellations are subject to a 50% booking total fee unless a cancellation request is made within 24 hours of the initial booking request.

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No refund will be due regardless of any early return home by the clients. This is to cover the slot booked.

In the unexpected case of an emergency, the pet sitter will contact the owner using the phone numbers detailed in their client profile. The owner will then instruct the pet sitter on their next actions. If, for whatever reason, the pet sitter cannot make contact with the owner, the emergency contact will then be called. If contact cannot be made, the pet sitter will then be authorized to transport the pet to their requested veterinarian practice, if possible, and seek emergency medical care. All costs will be covered by the owner. The Critter Lady LLC reserves the right to seek emergency care for your pet at an alternate vet if your preferred vet is not available.

Any extra supplies that are needed during the pet-sitting assignment will be the responsibility of the client and The Critter Lady LLC should be reimbursed along with compensation for extra working time.