FAQS

Have questions about our services? Find answers to commonly asked questions below.

Client Intake Process

Submit a contact form with your preferred email and the services you seek. Please include what animal type(s) and how many of each animal need care to ensure a smooth onboarding process.
Schedule initial contact call. This is meant to go over all care details for each pet you intend to book care for, and discuss your needs for services. I will pre-fill most your Time To Pet profile with these questions, in order to expedite your ability to request services.
You will receive an email from Time To Pet inviting you to create your profile and verify the answers input by me from our initial call, and sign off on the required release forms for service. Next, you'll be prompted to enter a payment method to be verified. Within 48 hours, you will see a transaction of $0.00 from Time To Pet on your account, verifying your payment method. A verified, current payment method must be on file before any bookings can be made or accepted including the in-person meet & greet.
Remit your $25 onboarding/consultation fee (non-refundable). This will be credited to your first booking if the booking is scheduled to occur within 45 days of the In-Person Meet & Greet.
Schedule our in-person meet & greet so that I can be introduced to your pets and be shown around the home/care location, to familiarize locations of necessary care items, etc.
Meet and greets are required for ALL potential clients to ensure safety and ensure it's a good match. Some pets are tough customers and we firmly believe not only are we seeking the pet parents' approval, but your pets too! No bookings will be accepted without the completion of the above process.

NOTE: After our Meet & Greet, both parties will mutually decide whether you will be retained as a client to ensure we both feel comfortable working together and that it is a good fit. However, if we feel things are not a good fit, we reserve the right to cancel/reject any requested bookings and recommend you seek an alternate sitter for your pets. We care about your pets being happy and comfortable and want the best for them, so if it's not with us, then that's okay!

Important Policies

Cancellation Policy

Two weeks notice must be given for any pet-sitting assignment to be canceled, so the slot can be filled. Anything less will require full payment to The Critter Lady LLC for that booking, as the booking slot may not be filled, accounting for loss of vital income. All cancellations are subject to a 50% booking total fee unless a cancellation request is made within 24 hours of the initial booking request.

No refund will be due regardless of any early return home by the clients. This is to cover the slot booked.

Emergency Care

Payment Policy

A verified payment method must be on file to request services. All services will require a 50% non-refundable deposit due at the time of booking. This total will be processed upon acceptance of the booking, by The Critter Lady LLC. Invoices for remaining balances will be sent out one month before the agreed assignment and must be paid in full within 3 days to The Critter Lady LLC. If payment is not remitted by this time, the payment method on file will be charged the balance due. Alternate payment methods may be accepted upon individual arrangement with The Critter Lady LLC.

In the unexpected case of an emergency, the pet sitter will contact the owner using the phone numbers detailed in their client profile. The owner will then instruct the pet sitter on their next actions. If, for whatever reason, the pet sitter cannot make contact with the owner, the emergency contact will then be called. If contact cannot be made, the pet sitter will then be authorized to transport the pet to their requested veterinarian practice, if possible, and seek emergency medical care. All costs will be covered by the owner. The Critter Lady LLC reserves the right to seek emergency care for your pet at an alternate vet if your preferred vet is not available.

Any extra supplies that are needed during the pet-sitting assignment will be the responsibility of the client and The Critter Lady LLC should be reimbursed along with compensation for extra working time.

FAQS

Have questions about our services? Find answers to commonly asked questions below.

Client Intake Process

Submit a contact form with your preferred email and the services you seek. Please include what animal type(s) and how many of each animal need care to ensure a smooth onboarding process.

Schedule initial contact call. This is meant to go over all care details for each pet you intend to book care for, and discuss your needs for services. I will pre-fill most your Time To Pet profile with these questions, in order to expedite your ability to request services.

Remit your $25 onboarding/consultation fee (non-refundable). This will be credited to your first booking if the booking is scheduled to occur within 45 days of the In-Person Meet & Greet.

Schedule our in-person meet & greet so that I can be introduced to your pets and be shown around the home/care location, to familiarize locations of necessary care items, etc.

Meet and greets are required for ALL potential clients to ensure safety and ensure it's a good match. Some pets are tough customers and we firmly believe not only are we seeking the pet parents' approval, but your pets too! No bookings will be accepted without the completion of the above process.

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Important Policies

Cancellation Policy

Emergency Care

Payment Policy